Knowledge Base
Quick Start
A short guide to help new users set up quickly and begin using the system’s core features.APP & Device Management
Manage, monitor, and configure your apps and devices easily.General Settings
Configure your basic preferences and default options for the system.Data Plans
Add a data plan for remote access anywhere.Cloud Service & Storage
Store, sync, and share files anytime, anywhere.Live View & Media Files
Instantly stream real-time footage and securely store HD photos/videos.Motion Detection Features
Smart sensor technology instantly detects movementAnti-Theft & Tracking
GPS-enabled security with real-time location tracking and theft alerts.Battery Management
Optimizes power usage with smart modes and low-energy alerts for extended operation.Troubleshooting
Quick fixes for common issues like connectivity, setup, and performance.
Recent Articles
How to Download Videos and Photos in the App
Want to save your favorite videos and photos from the app? Here's a simple guide to help you download them easily. Before downloading, you need to upload the media files to the cloud.： How to Upload Photos and Videos to the MAGIC Cloud 一. How to ...Will the Device Work Without Internet?
Yes — our camera can still operate even when there is no network connection. The device will continue to function normally, including detecting and triggering events as usual. When the internet is unavailable, real-time remote viewing will not be ...How to Check Signal Strength and Improve Connection Performance
If your Magic Eagle® camera isn’t connecting properly, or often goes offline, try the following steps to check signal strength and optimize connection: Check Battery and Power Make sure the camera is not powered off and the battery is not low. A weak ...What to Do If You’re Not Receiving Push Notifications
If your Magic Eagle® App isn't sending push notifications when motion is detected, here are a few things you can check: Note: How to Enable Message Notifications in the Magic Eagle® App ✅ Troubleshooting Steps Enable push notifications in the app ...What Happens If My Trail Camera Runs Out of Data?
When your camera’s data plan runs out or expires without renewal, all network-related features will stop working. However, the camera will continue to operate locally. Functions that will stop working: Remote preview in the app Image and video push ...
Popular Articles
How to Install the Solar Panel Outdoors for EagleCam 5
To ensure optimal performance of your EagleCam 5, it's important to install the solar panel securely and at the right angle. Depending on the surface, you can use either strap fastening or screw fastening. Follow the instructions below for proper ...1GB Data Usage Guide
This document outlines how a 1GB mobile data plan can support core features of the Magic Eagle® trail camera. It is intended to help users understand estimated data consumption and select a plan appropriate to their usage needs. Data Conversion ...Do You Offer a Free Data Plan
Do You Offer a Free Data Plan? Yes! Every new device comes with a Complimentary Data Plan. Once you bind your device for the first time, you will automatically receive 100MB of free mobile data, valid for 7 days. No SIM card is required—just activate ...How to Check Signal Strength and Improve Connection Performance
If your Magic Eagle® camera isn’t connecting properly, or often goes offline, try the following steps to check signal strength and optimize connection: Check Battery and Power Make sure the camera is not powered off and the battery is not low. A weak ...Product User Manual
Please click the link below to download the Product User Manual. ?Download the Product User Manual