Knowledge Base
Quick Start
A short guide to help new users set up quickly and begin using the system’s core features.APP & Device Management
Manage, monitor, and configure your apps and devices easily.General Settings
Configure your basic preferences and default options for the system.Data Plans
Add a data plan for remote access anywhere.Cloud Service & Storage
Store, sync, and share files anytime, anywhere.Live View & Media Files
Instantly stream real-time footage and securely store HD photos/videos.Motion Detection Features
Smart sensor technology instantly detects movementAnti-Theft & Tracking
GPS-enabled security with real-time location tracking and theft alerts.Battery Management
Optimizes power usage with smart modes and low-energy alerts for extended operation.Troubleshooting
Quick fixes for common issues like connectivity, setup, and performance.
Recent Articles
How to Change the Shooting Mode on Your EagleCam 5
Your EagleCam 5 lets you customize how it captures wildlife. You can switch shooting modes, set the number of photos per trigger, and choose how long each video lasts. Go to Shooting Mode Open Settings, then tap Shooting Mode. Choose a Shooting Mode ...How to Delete Photos and Videos: A Complete Guide
Managing your media is easy. Here is a complete guide to deleting photos and videos across different sections of the app, covering seven common scenarios. 一、Automatically Recorded Events 1. Delete from Playback View Go to the Playback interface. ...Understanding Resolutions for Pictures, Videos, and Live Streams
Confused about the different resolutions for various features? Here is a simple and clear guide to how resolution works for each function. 1. Recorded HD Pictures and Videos (Require Download) Full HD is available after download. Before downloading, ...When to Use the Eject Pin for Reactivation
Use the eject pin to reactivate your device if you experience: Remote restart fails Video freezing or lagging Data top-up not activated Network connection errors Video download failures Reactivation Steps： Use the eject pin to remove the tray, wait ...What should I do if the device has no data after unbinding? What if I cannot bind it after unbinding?
If device has no data after unbinding: Use app to scan device's QR code Purchase data plan Wait 1 hour for auto-activation or press reset button with pin Service will activate within 1 hour. Then you can bind device again.
Popular Articles
How to Install the Solar Panel Outdoors for EagleCam 5
To ensure optimal performance of your EagleCam 5, it's important to install the solar panel securely and at the right angle. Depending on the surface, you can use either strap fastening or screw fastening. Follow the instructions below for proper ...1GB Data Usage Guide
This document outlines how a 1GB mobile data plan can support core features of the Magic Eagle® trail camera. It is intended to help users understand estimated data consumption and select a plan appropriate to their usage needs. Data Conversion ...Do You Offer a Free Data Plan
Do You Offer a Free Data Plan? Yes! Every new device comes with a Complimentary Data Plan. Once you bind your device for the first time, you will automatically receive 100MB of free mobile data, valid for 7 days. No SIM card is required—just activate ...How to View Your Purchased Plans
You can easily check your order history and previously purchased data or service plans directly in the Magic Eagle® App. Steps to view your orders: Go to the device page in the app Tap the profile icon in the top-left corner Tap Order Center You’ll ...How to Customize Motion Detection Zones
The Magic Eagle® camera allows you to define specific areas of the screen where motion detection should be active. This helps reduce false alarms caused by irrelevant areas like waving branches or passing clouds. How to set it up: Go to the Device ...