Knowledge Base
Quick Start
A short guide to help new users set up quickly and begin using the system’s core features.APP & Device Management
Manage, monitor, and configure your apps and devices easily.General Settings
Configure your basic preferences and default options for the system.Data Plans
Add a data plan for remote access anywhere.Cloud Service & Storage
Store, sync, and share files anytime, anywhere.Live View & Media Files
Instantly stream real-time footage and securely store HD photos/videos.Motion Detection Features
Smart sensor technology instantly detects movementAnti-Theft & Tracking
GPS-enabled security with real-time location tracking and theft alerts.Battery Management
Optimizes power usage with smart modes and low-energy alerts for extended operation.Troubleshooting
Quick fixes for common issues like connectivity, setup, and performance.
Recent Articles
Will the Device Work Without Internet?
Yes — our camera can still operate even when there is no network connection. The device will continue to function normally, including detecting and triggering events as usual. When the internet is unavailable, real-time remote viewing will not be ...How to Check Signal Strength and Improve Connection Performance
If your Magic Eagle® camera isn’t connecting properly, or often goes offline, try the following steps to check signal strength and optimize connection: Check Battery and Power Make sure the camera is not powered off and the battery is not low. A weak ...What to Do If You’re Not Receiving Push Notifications
If your Magic Eagle® App isn't sending push notifications when motion is detected, here are a few things you can check: Note: How to Enable Message Notifications in the Magic Eagle® App ✅ Troubleshooting Steps Enable push notifications in the app ...What Happens If My Trail Camera Runs Out of Data?
When your camera’s data plan runs out or expires without renewal, all network-related features will stop working. However, the camera will continue to operate locally. Functions that will stop working: Remote preview in the app Image and video push ...What to Do If the PIR Sensor Fails to Trigger Alarms
If your camera isn't detecting motion or sending alerts as expected, the PIR (Passive Infrared) sensor may not be working correctly. Here are a few things you can check: ✅ Troubleshooting Steps Check the camera angle Make sure the camera is mounted ...
Popular Articles
How to Install the Solar Panel Outdoors for EagleCam 5
To ensure optimal performance of your EagleCam 5, it's important to install the solar panel securely and at the right angle. Depending on the surface, you can use either strap fastening or screw fastening. Follow the instructions below for proper ...Product User Manual
Please click the link below to download the Product User Manual. ?Download the Product User ManualWhat is in the Box
Your EagleCam 5 kit includes all the essential accessories to get started right away: Camera ×1 Antenna ×1 Solar panel ×1 Solar panel bracket ×1 Strap ×2 User manual ×1 No.1 screw ×3 Expansion tube ×3 Circular metal piece ×1 Positioning sticker ×1 ...EagleCam 5 Key Features Overview
Component Description Antenna Maintains stable wireless network signal. Infrared Light Provides night vision illumination in low-light conditions. Camera Captures high-definition images and video. Microphone Picks up ambient sound for recording or ...How to Install and Set Up Your EagleCam 5
To ensure that your EagleCam 5 operates smoothly from the start, follow the four key steps below to complete the physical installation, antenna connection, camera placement, and status confirmation. STEP 1: Installing the SD Card We recommend using ...