If your camera isn't detecting motion or sending alerts as expected, the PIR (Passive Infrared) sensor may not be working correctly. Here are a few things you can check:
✅ Troubleshooting Steps
- Check the camera angle
Make sure the camera is mounted perpendicular to the direction of movement, rather than head-on. PIR sensors work best with side-to-side motion.
- Make sure the PIR function is turned on
Go to the settings and confirm that motion detection is enabled and scheduled correctly.
- Adjust the sensitivity level
If sensitivity is too low, the camera may miss smaller or slower movement. Try increasing it to a medium or high level.
- Check the battery level
Battery under 20% can affect detection and system response. Ensure the battery is charged or the solar panel is working properly.
- Restart the device
A simple reset may help reinitialize the detection system.
If none of the above steps work, please contact our support team at
support@magiceagle.com for further assistance.