Device Issues? Use Eject Pin to Reactivate & Contact Support

​​When to Use the Eject Pin for Reactivation​​

Use the eject pin to reactivate your device if you experience:

  • Remote restart fails
  • Video freezing or lagging
  • Data top-up not activated
  • Network connection errors
  • Video download failures

Reactivation Steps： Use the eject pin to remove the tray, wait 30 seconds, and reinsert firmly.

If your issue remains unresolved, please contact our customer service team through the app or via email at support@magiceagle.com.

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