Device Issues? Use Eject Pin to Reactivate & Contact Support
When to Use the Eject Pin for Reactivation
Use the eject pin to reactivate your device if you experience:
Remote restart fails
Video freezing or lagging
Data top-up not activated
Network connection errors
Video download failures
Reactivation Steps
：
Use the eject pin to remove the tray, wait 30 seconds, and reinsert firmly.
If your issue remains unresolved, please contact our customer service team through the app or via email at
support@magiceagle.com
.