Cloud Service & Storage
How to Check If Your Camera’s SD Card Is Working Properly
To ensure your camera can store photos and videos as expected, it’s important to verify whether the SD card is functioning correctly. How to check: Make sure your camera is online Go to the Settings page in the Magic Eagle® App Tap SD Card Management ...
How to Format the SD Card
Formatting the SD card regularly helps keep your camera running smoothly and ensures that storage space is properly managed. Steps to format the SD card: Make sure the device is online Open the Settings page in the Magic Eagle® App Go to SD Card ...
What Type of SD Card Can Be Used with the Camera
For the best performance, we recommend using a Class 10 SD card from a trusted brand such as SanDisk, Samsung, or Kingston. Supported capacity: 8GB to 256GB Recommended size: 32GB is suitable for most users Tip: It is recommended to format the SD ...
How to Delete Photos and Videos Stored on the SD Card
Currently, the Magic Eagle® App does not support deleting individual photos from the SD card. This is because photos triggered by motion, manual capture, or burst mode are grouped as one event. Deleting a single file may disrupt the integrity of the ...
How to Check the Remaining Storage on Your Camera’s SD Card
It’s important to keep an eye on your SD card storage to avoid missing any photos or videos. Here's the easiest way to check it through the app. Step-by-Step Open the App Make sure your camera is online and connected. Go to the Settings Page Tap your ...
What Happens When the SD Card Is Full?
If your trail camera’s SD card runs out of space, it won’t stop recording. Instead, it follows a smart storage strategy to keep capturing footage. Automatic Overwrite Once the SD card is full, the camera will automatically overwrite the oldest files ...
Will files be deleted from the SD card after uploading to the cloud?
No, files on the SD card are not deleted after uploading to the cloud. Cloud storage and SD card storage are separate and independent. Uploading a file to the cloud will not affect its presence on the SD card. If needed, you can connect the camera to ...
Cloud Storage vs SD Card Storage
Your trail camera supports both local SD card storage and cloud storage, giving you flexible options for saving photos and videos. While both serve the same purpose — storing captured footage — they function differently in terms of access, control, ...
Is there a storage limit for cloud uploads
No, there is no fixed storage limit for cloud uploads. However, please note that the more content you upload — especially videos — the more mobile data your camera or app will consume. We recommend uploading only the files you need to keep in the ...
Do Events Sync to the Cloud Automatically
When your camera detects motion and captures photos or videos, many users expect the files to be immediately uploaded to the cloud. However, this is not automatic by default. How It Works： All event-triggered photos and videos are first stored ...
How Long Is Cloud Storage Retained
Photos and videos uploaded to the cloud are stored for 30 days. After that, files are automatically deleted and cannot be recovered. If you want to keep any footage permanently, make sure to download it to your phone or device before it expires.
How to Activate Cloud Storage
You do not need to purchase cloud storage separately.Once a data plan is activated, cloud storage is automatically included and enabled at no extra cost. As long as your phone has a data connection, the cloud service remains active by default — no ...
Do you provide a free SD card with the camera
Yes, we include a free 32GB SD card with your purchase. There’s no need to buy it separately — it comes ready for use straight out of the box.