Knowledge Base
Quick Start
A short guide to help new users set up quickly and begin using the system’s core features.APP & Device Management
Manage, monitor, and configure your apps and devices easily.General Settings
Configure your basic preferences and default options for the system.Data Plans
Add a data plan for remote access anywhere.Cloud Service & Storage
Store, sync, and share files anytime, anywhere.Live View & Media Files
Instantly stream real-time footage and securely store HD photos/videos.Motion Detection Features
Smart sensor technology instantly detects movementAnti-Theft & Tracking
GPS-enabled security with real-time location tracking and theft alerts.Battery Management
Optimizes power usage with smart modes and low-energy alerts for extended operation.Troubleshooting
Quick fixes for common issues like connectivity, setup, and performance.
Recent Articles
How to Delete Photos and Videos: A Complete Guide
Managing your media is easy. Here is a complete guide to deleting photos and videos across different sections of the app, covering seven common scenarios. 一、Automatically Recorded Events 1. Delete from Playback View Go to the Playback interface. ...Understanding Resolutions for Pictures, Videos, and Live Streams
Confused about the different resolutions for various features? Here is a simple and clear guide to how resolution works for each function. 1. Recorded HD Pictures and Videos (Require Download) Full HD is available after download. Before downloading, ...When to Use the Eject Pin for Reactivation
Use the eject pin to reactivate your device if you experience: Remote restart fails Video freezing or lagging Data top-up not activated Network connection errors Video download failures Reactivation Steps： Use the eject pin to remove the tray, wait ...What should I do if the device has no data after unbinding? What if I cannot bind it after unbinding?
If device has no data after unbinding: Use app to scan device's QR code Purchase data plan Wait 1 hour for auto-activation or press reset button with pin Service will activate within 1 hour. Then you can bind device again.How to Download Videos and Photos in the App
Want to save your favorite videos and photos from the app? Here's a simple guide to help you download them easily. Before downloading, you need to upload the media files to the cloud.： How to Upload Photos and Videos to the MAGIC Cloud 一. How to ...
Popular Articles
How to Install the Solar Panel Outdoors for EagleCam 5
To ensure optimal performance of your EagleCam 5, it's important to install the solar panel securely and at the right angle. Depending on the surface, you can use either strap fastening or screw fastening. Follow the instructions below for proper ...1GB Data Usage Guide
This document outlines how a 1GB mobile data plan can support core features of the Magic Eagle® trail camera. It is intended to help users understand estimated data consumption and select a plan appropriate to their usage needs. Data Conversion ...Do You Offer a Free Data Plan
Do You Offer a Free Data Plan? Yes! Every new device comes with a Complimentary Data Plan. Once you bind your device for the first time, you will automatically receive 100MB of free mobile data, valid for 7 days. No SIM card is required—just activate ...How to Check Signal Strength and Improve Connection Performance
If your Magic Eagle® camera isn’t connecting properly, or often goes offline, try the following steps to check signal strength and optimize connection: Check Battery and Power Make sure the camera is not powered off and the battery level is at least ...Product User Manual
Please click the link below to download the Product User Manual. ?Download the Product User Manual