Troubleshooting
When to Use the Eject Pin for Reactivation
Use the eject pin to reactivate your device if you experience: Remote restart fails Video freezing or lagging Data top-up not activated Network connection errors Video download failures Reactivation Steps： Use the eject pin to remove the tray, wait ...
What should I do if the device has no data after unbinding? What if I cannot bind it after unbinding?
If device has no data after unbinding: Use app to scan device's QR code Purchase data plan Wait 1 hour for auto-activation or press reset button with pin Service will activate within 1 hour. Then you can bind device again.
Will the Device Work Without Internet?
Yes — our camera can still operate even when there is no network connection. The device will continue to function normally, including detecting and triggering events as usual. When the internet is unavailable, real-time remote viewing will not be ...
How to Check Signal Strength and Improve Connection Performance
If your Magic Eagle® camera isn’t connecting properly, or often goes offline, try the following steps to check signal strength and optimize connection: Check Battery and Power Make sure the camera is not powered off and the battery level is at least ...
What to Do If You’re Not Receiving Push Notifications
If your Magic Eagle® App isn't sending push notifications when motion is detected, here are a few things you can check: Note: How to Enable Message Notifications in the Magic Eagle® App ✅ Troubleshooting Steps Enable push notifications in the app ...
What Happens If My Trail Camera Runs Out of Data?
When your camera’s data plan runs out or expires without renewal, all network-related features will stop working. However, the camera will continue to operate locally. Functions that will stop working: Remote preview in the app Image and video push ...
What to Do If the PIR Sensor Fails to Trigger Alarms
If your camera isn't detecting motion or sending alerts as expected, the PIR (Passive Infrared) sensor may not be working correctly. Here are a few things you can check: ✅ Troubleshooting Steps Check the camera angle Make sure the camera is mounted ...
What to Do If the Camera Won’t Power On or Goes Offline
If your camera can’t be powered on or goes offline, it means it has lost connection and can’t function normally. Here are some possible causes and solutions to help you troubleshoot: 1. Check Power Supply Make sure the battery is not under 20% or ...
Why Is My Camera Image Abnormal During the Day?
If your trail camera shows unusual colors or darkness in daylight, it may be caused by an issue with the IR-CUT filter, which controls day/night image switching. Common Symptoms: Red, purple, or discolored images during the day Dark or black images ...